What's your response time for Mountlake Terrace emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Mountlake Terrace the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active WA contractor license and full insurance coverage, and we'll provide proof of both on request — most Mountlake Terrace customers ask, and we expect that.
What emergency roofing services are available in Mountlake Terrace?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Mountlake Terrace, WA and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
Most residential replacements in Mountlake Terrace take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Mountlake Terrace with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Mountlake Terrace or do you cover nearby towns?+
We serve Mountlake Terrace and the surrounding communities throughout Mountlake Terrace, WA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
